The well-being and safety of our guest, visitors and staff members are our top priority.

To provide you a pleasant and safe stay in Port Douglas Retreat, we are taking all necessary precautionary measures in accordance with the guidelines from Queensland Government and Queensland Tourism Industry Council.

Stay with confidence

We advise all our guests and staff to practise good personal hygiene and to seek medical advice if they feel unwell.

We have enhanced the cleaning routine by increasing the frequency of cleaning and disinfecting frequently touched surfaces.

We advise all our guests and staff to practise social distancing in public area e.g. pool & BBQ areas.

We provide hand sanitiser and disinfectant spray at the Reception and pool & BBQ areas.

Check-in procedure

We have set up a partition at the front desk to provide an extra level of protection and precaution for our guests and staff.

We request our guests to fill in a health questionnaire before check-in.

Book with extra flexibility

To give you a greater peace of mind when you book directly with us, we have extra flexibility on booking changes and cancellation. 

Free cancellation any time before arrival due to Covid lockdown directed by State Government. 

The above is only for Covid border closures directed by the State Government and not because you cannot travel due to not meeting any vaccine requirements or not completing any other requirements for travel, it is only applies to Covid lockdowns. It is the requirement of the guest to do everything possible to travel according to your confirmed dates.